Exchange
To be eligible for an exchange
- Our exchange policy lasts 07 days.
- If 07 days have gone by since your purchase, we won't be able to offer you an exchange.
- Item must be unused and in the same condition that you received it.
- Item must be in the original packaging with all original tags intact.
- The original receipt or proof of purchase is needed
- Only regular priced items may be exchanged
- For overseas order(s), do note that all shipping costs will be bear by you. We are happy to assist in arranging but all the shipping cost will be charged to you.
For any exchange related issues; kindly whatsapp us at +65-88158711 with the following details
- Your Name and Contact Number
- Receipt or Order Number
- Item Name and/or Barcode
- Reason(s) for exchange
Please allow 3 to 5 business days for us to reply you. Strictly no refund allowed.
Contact Us
Need guidance or have a query? We're here to help, just ask.
The Bag Creature
162 East Coast Road, Singapore 428868
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Mondays to Saturdays
11am to 6.30pm
Whatsapp Msg or Direct Call :+65 8815 8711